September 20, 2017

Frequently Asked Questions

When talking to potential tenants we are often faced with several common questions regarding The Storage Center of Tulsa and our policies and procedures. To ensure you questions are answered quickly and properly, we have compiled this list of frequently asked questions. If you have a question that is not on this list, please feel free to contact us!

What are your rates?

Our rates vary depending on size and type of storage. Please call or email for rate information.

Should I make a reservation?

Availability changes on a daily basis. In order to make sure that the space that you want is available when you need it, we recommend that you make an advance reservation.

Do I need insurance?

You may carry your own insurance (check your homeowner’s or renter’s policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance. Insurance is the tenant’s responsibility.

What size unit do I need?

Use our online Storage Calculator to determine how much space you need.

Do you give me a key?

You provide your own lock and key so that you are the only one with access to your unit. You may purchase a high-quality lock at our storage office.

Can I pay for my unit over the phone?

You will need to visit the facility to lease your unit and make the initial payment. After that, you may call to make payments via credit card.

What type of payment do you accept?

We accept cash, check, Visa, MasterCard and American Express. If you drop your payment in the night payment box, please DO NOT put cash in this box.

Can you receive packages and mail on my behalf?

We do not accept any packages or mail for any of our storage units.

What is the minimum time that I can store for?

There is no minimum storage time but the minimum rental period is 1 month.

What kind of documentation do I need to rent a unit?

A valid driver’s license or federal ID with picture is required to lease a unit.

Do you have your own movers?

While we do not offer moving services, there are a variety of movers available in our area. Check the yellow pages under the heading “movers” for a complete list.

How long will it take to complete my transaction on move-in day?

The entire move-in process should take less than 15 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day while afternoons are busier.

The Storage Center of Tulsa

Please call with any questions at: 918-298-6300

Office Hours: Monday through Friday: 9:00am to 6:00pm
Saturday: 9:00am to 1:00pm – Sunday: Closed

Gate Hours: Our gates are open 7 days a week from 6:00am to 10:00pm

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I have been a customer here for at least five years. The driving lanes are wide and spacious. All the storage units have lights which is convenient at night. I have only been in the office a couple times and the staff was very nice each time.